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    Call Summarization & Follow-up Automation

    Boat Detailing Company

    The Problem

    Sales reps spent significant time after each call manually writing summaries and logging details into the CRM. This administrative burden reduced selling time. Inconsistent documentation meant customer context was lost and leads fell through the cracks without proper follow-up.

    Our Solution

    We designed an automated workflow that triggers after each call, transcribes the conversation, and generates an AI-powered summary highlighting key details — customer context, timeline, next steps, and performance feedback. The workflow then generates a draft follow-up message based on the conversation and sends it to the sales rep for review and approval.

    The automated system preserves key customer data from conversations that was previously lost. A sales rep can now refer back to a conversation that happened months ago and pick up right where they left off.

    Results

    50+
    Calls Processed Weekly
    5+ hrs
    Saved per week
    <30 sec
    Average processing time
    0 min
    Manual Note Taking
    "Never have to worry about manual note taking. Now, I can pull up customer info from a call months ago and pick up right where we left off."

    Jacob

    Boat Detailing Company

    Technologies Used

    OpenAI GPT-5n8nGoHighLevel CRM

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