Workspring | AI Automation Consulting

Introduction

Workspring ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI-powered chat and voice services on workspring.io.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

When you interact with our AI chat and voice services, we collect information you voluntarily provide:

Conversation content (text messages and voice transcripts)
Email address (if you choose to provide it during conversation)
Any business information you share (company name, role, business challenges)
Any other information you voluntarily share during our interactions

Automatically Collected Information

We automatically collect minimal technical information necessary for service delivery:

Session identifiers to link conversation messages
Timestamp information
Conversation mode (text chat or voice)

We do not use analytics tools, tracking cookies, or collect browsing behavior data.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and operate our AI-powered chat and voice services
To understand your business needs and prepare for consultation calls
To send follow-up emails when you've provided your email address
To improve the quality and accuracy of our AI services
To provide customer support and respond to your inquiries
To comply with legal obligations

We do not use your conversation data for marketing purposes, sell your data to third parties, or share it with anyone except as described in this policy.

Third-Party Service Providers

We use the following third-party services to deliver our AI-powered services. These providers process your data on our behalf:

OpenAI

Purpose: Powers our text-based chat conversations
Data Processed: Your chat messages and conversation history
Data Retention: OpenAI does not retain or use your data to train their models. Data is processed in real-time and not stored by OpenAI.
Privacy Policy: https://openai.com/policies/privacy-policy

ElevenLabs

Purpose: Powers our voice conversation capabilities (speech recognition and text-to-speech)
Data Processed: Voice recordings and conversation transcripts
Data Retention: ElevenLabs stores voice recordings and transcripts for up to 7 days for service delivery and quality assurance purposes, then automatically deletes them
Privacy Policy: https://elevenlabs.io/privacy

Neon Database

Purpose: Securely stores conversation transcripts for service improvement
Data Processed: Conversation transcripts (text only, no voice recordings)
Data Retention: Stored indefinitely unless you request deletion
Privacy Policy: https://neon.tech/privacy-policy

n8n Workflow Automation

Purpose: Processes follow-up emails when you provide your email address
Data Processed: Email address, conversation transcript
Data Retention: Processed in real-time, not permanently stored by n8n
Privacy Policy: https://n8n.io/legal/privacy

Gmail (Google Workspace)

Purpose: Sends follow-up emails to users who provide email addresses
Data Processed: Email address, email content
Privacy Policy: https://policies.google.com/privacy

Data Retention

Voice Conversations

Voice recordings: Stored by ElevenLabs for 7 days, then automatically deleted
Transcripts: Stored in our database indefinitely unless you request deletion

Text Chat Conversations

Chat messages: Stored in our database indefinitely unless you request deletion

Why We Retain Data

We retain conversation transcripts to:

Prepare for discovery calls and consultations
Understand your business needs and provide better service
Improve the quality of our AI services
Maintain a record of our interactions for business purposes

Your Right to Deletion

You can request deletion of your conversation data at any time by contacting us at jacob@workspring.io. We will delete your data within 30 days of your request.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable, machine-readable format
Opt-out: Opt-out of certain data processing activities
Object: Object to processing of your personal data in certain circumstances

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed above.

How to Exercise Your Rights

To exercise any of these rights, please contact us at jacob@workspring.io. We will respond to your request within 30 days.

Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

Secure database storage with access controls
Encryption of data in transit
Limited access to personal data on a need-to-know basis
Use of reputable third-party service providers with strong security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at jacob@workspring.io, and we will delete such information from our systems.

International Data Transfers

Our services are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and third-party service providers are located.

By using our services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

Update the "Last updated" date at the top of this policy
Notify users of material changes through our website or via email (if you've provided one)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Do Not Track Signals

Some web browsers have "Do Not Track" features. Because there is currently no industry standard for recognizing Do Not Track signals, our website does not currently respond to Do Not Track signals.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Workspring
Email: jacob@workspring.io
Website: workspring.io

For privacy-related requests (access, deletion, correction), please include:

Your name
Email address (if provided during conversation)
Session ID or approximate date/time of conversation (if known)
Specific request (access, deletion, correction, etc.)

We will respond to your inquiry within 30 days.

Summary of Key Points

For your convenience, here's a quick summary of our privacy practices:

What we collect: Conversation transcripts, email addresses you voluntarily provide
How we use it: To provide AI services, prepare for consultations, send follow-ups
Third parties: OpenAI (chat), ElevenLabs (voice), Neon (database), Gmail (email)
How long we keep it: Voice recordings deleted after 7 days; transcripts kept indefinitely unless you request deletion
Your rights: Access, correction, deletion, portability - contact jacob@workspring.io
We don't: Sell your data, use tracking cookies, or share with marketers